TERMS & CONDITIONS

01

ACCEPTANCE OF TERMS

These Terms & Conditions (the “Terms”) govern your access to and use of the website at ai.gzd.consulting (the “Site”) and the AI receptionist services (the “Services”) provided by Maine Street Market LLC, doing business as GZD Consulting (“GZD Consulting,” “we,” “us,” or “our”).

By accessing or using the Site or Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use the Site or Services.

Paid client engagements are governed by a separate written service agreement. In the event of a conflict between these Terms and a signed service agreement, the signed service agreement controls for that client.

02

ABOUT OUR SERVICES

GZD Consulting provides AI voice receptionist services for professional practices, including dental, optometry, chiropractic, legal, and other professional offices. Our Services may include call answering, appointment scheduling, appointment reminders, insurance information collection, post-visit follow-up calls, and related patient or customer communication services.

The specific scope of Services for any client is set out in that client’s signed service agreement.

Back to top ↑

03

ELIGIBILITY

You must be at least 18 years old to use the Site or Services. If you are using the Site or Services on behalf of a business or organization, you represent that you have the legal authority to bind that business or organization to these Terms.

Back to top ↑

04

ACCOUNT & CLIENT RELATIONSHIPS

The Site is publicly available and may be browsed without an account. Certain interactions, such as requesting a demo or submitting a contact form, may require you to provide contact information.

Becoming a paying client requires a separate signed service agreement. The terms of that agreement, together with these Terms and any applicable Business Associate Agreement, govern the client relationship.

Back to top ↑

05

FEES & BILLING

Service fees, including monthly Service fees and any onboarding fees, are set out in the client’s signed service agreement.

Billing Cycle

Unless otherwise agreed in writing, our Services are billed on a month-to-month basis. Billing for monthly Services begins on the go-live date, prorated for the first partial month if applicable.

Onboarding Fees

Onboarding fees are non-refundable once we have begun setup work. See our Refund Policy for additional detail.

Cancellation

Either party may cancel a month-to-month engagement with 30 days’ written notice. During the 30-day notice period, Services continue and fees continue to accrue.

Payment Method

Payments are processed by our third-party payment processor (currently Stripe). You authorize us and our processor to charge your designated payment method for all fees due.

Late or Failed Payments

If a payment fails or is overdue, we may suspend the Services until payment is brought current. We will use reasonable efforts to notify you before suspension.

Back to top ↑

06

ACCEPTABLE USE

You agree that you will not, and will not permit any third party to:

• Use the Site or Services for any unlawful purpose or in violation of any applicable law or regulation
• Interfere with, disrupt, or impair the operation of the Site or Services
• Attempt to gain unauthorized access to the Site, Services, or any related systems or networks
• Reverse engineer, decompile, disassemble, or otherwise attempt to derive source code from any part of the Services, except to the extent permitted by law
• Violate the intellectual property, privacy, or other rights of any third party
• Use the Services to send spam, harass, defame, or threaten any person
• Use the Services in violation of the Telephone Consumer Protection Act (TCPA), Florida communication laws, or any other applicable communication law
• Use the Services to transmit any content that is unlawful, deceptive, or designed to harm

Back to top ↑

07

INTELLECTUAL PROPERTY

All content on the Site, including text, graphics, logos, images, branding, AI prompts, configurations, software, and underlying technology, is owned by Maine Street Market LLC, doing business as GZD Consulting, or our licensors, and is protected by intellectual property laws.

During an active paid engagement, clients are granted a limited, non-exclusive, non-transferable, revocable license to use the Services solely for the operation of the client’s practice as contemplated by the service agreement. This license terminates when the engagement ends.

Clients retain ownership of their own content and data, including their patient or customer information, subject to the rights granted to us to provide the Services and as set out in the Privacy Policy and any BAA.

You may not copy, modify, distribute, sell, or create derivative works of any part of the Site or Services except as expressly authorized in writing.

Back to top ↑

08

THIRD-PARTY SERVICES

The Services depend on third-party service providers, which currently include but are not limited to: Retell AI, ElevenLabs, ChatDash, Stripe, Make.com, Supabase, and pVerify. This list may change as we update our service stack.

We are not responsible for outages, errors, modifications, or discontinuation of third-party services that are beyond our reasonable control. We will use commercially reasonable efforts to maintain Service continuity and to notify clients of material disruptions.

Back to top ↑

09

CLIENT RESPONSIBILITIES

Clients are responsible for:

• Accuracy of configuration information — providing complete and accurate information about the practice, providers, schedules, services, scripts, escalation paths, and policies used to configure the AI
• TCPA and outbound campaign compliance — for any outbound campaign (such as recall outreach), the client confirms that all phone numbers and contacts provided are appropriately consented and that the campaign complies with the TCPA and other applicable communication laws
• Patient and customer consents — obtaining any consents required for the practice’s communications and recordkeeping
• Maintaining the practice’s own privacy notices and policies, including the Notice of Privacy Practices for healthcare clients
• Compliance with the practice’s professional and licensing obligations
• Reasonable cooperation with onboarding, training, and any optimization or troubleshooting needed to operate the Services

Back to top ↑

10

HIPAA & BUSINESS ASSOCIATE AGREEMENTS

For healthcare clients whose use of the Services involves Protected Health Information (PHI), HIPAA-related obligations are governed by a separate Business Associate Agreement (“BAA”) executed between the parties. The BAA controls our use and disclosure of PHI and our obligations regarding safeguards, breach notification, and related matters.

Where the BAA conflicts with these Terms with respect to PHI, the BAA controls.

Back to top ↑

11

DISCLAIMERS

The Site and Services are provided on an “as is” and “as available” basis. To the maximum extent permitted by law, we disclaim all warranties of any kind, express or implied, including without limitation warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, and uninterrupted or error-free operation.

We do not warrant that the Services will be available without interruption, that all errors will be corrected, or that the AI will accurately handle every possible call scenario. The AI is designed to handle typical scenarios within the configured scope and to escalate calls that fall outside that scope; clients are responsible for configuring appropriate escalation paths.

You acknowledge that AI-generated responses may contain errors or unexpected output, and that human review and oversight remain important, particularly for matters involving health, safety, finances, or legal rights.

Back to top ↑

12

LIMITATION OF LIABILITY

To the maximum extent permitted by law, in no event will GZD Consulting or its members, officers, employees, or contractors be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, business opportunity, or goodwill, arising out of or related to your use of the Site or Services, even if we have been advised of the possibility of such damages.

Our total cumulative liability arising out of or related to these Terms or the Site or Services will not exceed (a) for clients, the total fees actually paid by the client to us in the three (3) months immediately preceding the event giving rise to the claim; and (b) for non-paying website users, one hundred U.S. dollars (US$100).

Back to top ↑

13

INDEMNIFICATION

You agree to defend, indemnify, and hold harmless GZD Consulting and its members, officers, employees, and contractors from and against any claims, damages, liabilities, losses, costs, or expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your use of the Site or Services; (b) your violation of these Terms or any applicable law; (c) for clients, the content, accuracy, and lawfulness of information you provide to configure or operate the Services, including outbound contact lists and patient or customer information; and (d) your violation of any third-party right.

Back to top ↑

14

TERMINATION

Either party may terminate a month-to-month engagement with thirty (30) days’ written notice. We may also suspend or terminate the Services immediately, without prior notice, for: (a) material breach of these Terms or the applicable service agreement; (b) non-payment; (c) use of the Services for unlawful purposes; or (d) actions that pose a security, legal, or reputational risk to us or to our other clients.

Upon termination, your right to use the Services ends. We will, on reasonable request and consistent with the Privacy Policy and any applicable BAA, return or delete client data within a reasonable timeframe.

Provisions that by their nature should survive termination, including those concerning intellectual property, fees owed, disclaimers, limitation of liability, indemnification, and governing law, will survive.

Back to top ↑

15

GOVERNING LAW & DISPUTES

These Terms are governed by the laws of the State of Florida, United States, without regard to its conflict-of-laws principles.

Good-Faith Resolution First

Before initiating any formal proceeding, the parties will attempt in good faith to resolve any dispute through informal discussion. The party raising a dispute will provide written notice describing the dispute, and the parties will discuss the matter for at least thirty (30) days before pursuing further action.

Venue

If informal resolution fails, the parties agree that any action arising out of or related to these Terms or the Services will be brought exclusively in the state or federal courts located in Orange County, Florida, and each party consents to the personal jurisdiction of those courts.

Back to top ↑

16

CHANGES TO THESE TERMS

We may update these Terms from time to time. When we do, we will revise the “Last Updated” date at the top of this page. For material changes, we will provide additional notice as appropriate. Your continued use of the Site or Services after the updated Terms take effect constitutes your acceptance of the updated Terms.

Back to top ↑

17

GENERAL PROVISIONS

Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect, and the invalid or unenforceable provision will be modified to the minimum extent necessary to make it valid and enforceable.

Entire Agreement

These Terms, together with the Privacy Policy, the Refund Policy, any signed service agreement, and any applicable Business Associate Agreement, constitute the entire agreement between you and GZD Consulting regarding the Site and Services, and supersede any prior or contemporaneous communications regarding the same subject matter.

No Waiver

Our failure to enforce any provision of these Terms is not a waiver of that provision or of any other provision. Any waiver must be in writing and signed by us to be effective.

Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, financing, or sale of assets, or in our reasonable business judgment.

Force Majeure

Neither party will be liable for any failure or delay in performance to the extent caused by events beyond its reasonable control, including acts of God, natural disasters, pandemics, war, civil unrest, internet or telecommunications failures, or third-party service-provider outages.

Notices

Notices to us under these Terms may be sent to the email or mailing address in the “Contact Us” section. Notices to you may be sent to the email or other contact information you have provided to us.

Back to top ↑

18

CONTACT US

If you have questions about these Terms, please contact us: